Photo: FTC Chairwoman Edith Ramirez, by Susan Walsh
Starting mid March 2016, the Federal Trade Commission is mailing 2,172 partial refund checks totaling nearly $210,000 to consumers who bought Nano-UV “disinfectant” devices from a company called Zadro Health Solutions, Inc. These are legitimate refund checks that must be cashed within 60 days of the date they are issued, or they will become void.
The refunds stem from an FTC settlement with Zadro announced in August 2015. According to the FTC’s complaint, Zadro’s ads falsely claimed that their devices “safely kill 99.99% of targeted bacteria – E. Coli, Salmonella and the H1N1 (swine flu) virus in 10 seconds.”
Rust Consulting, Inc., the redress administrator for this matter, will mail refund checks to eligible consumers. The average amount each consumer will receive is $96.50. The checks must be cashed within 60 days of the date they are issued. The FTC never requires consumers to pay money or provide information before redress checks can be cashed.
Refund checks will be issued to Nano-UV device purchasers who were identified in company records. Consumers who bought Nano-UV devices may still file a complaint with the FTC, but it is unclear whether additional refunds will be available. The FTC has established a hotline for consumers who have questions, which is 1-866-683-8516.