New Customer Service App Unveiled

The City has released a new smartphone app, designed to improve the service request process for residents across Chesapeake. Called “Chesapeake Service Requests,” the app is available for both Apple and Android systems and replaces an older City app, which is no longer supported.

“We always seek to provide our citizens with the best, most accessible customer service possible,” said Customer Contact Center Manager Phyllis Edwards. “This new app allows residents to place service requests at the time and place most convenient for them in a simple, fast, and efficient manner.”

The app was developed in a partnership between the Customer Contact Center and the City’s Information Technology Department. A wide array of services can be requested, including such items as bulk trash collection, the reporting of zoning violations, and much more. Progress on requests can also be tracked, so users know how quickly the City will be responding to their needs.

The Chesapeake Service Requests app is available for download now through Google Play and the App Store. Residents with questions about the app can call the Customer Contact Center at (757) 382-CITY.